Corporate Governance:
In a business climate often fraught with an insufficient management system, and a lack of professionalism, transparency and honesty, the Catoni Group of Companies is committed to earning and keeping the trust of our employees, contractors, partners, and other related parties. By implementing a meticulous code of conduct, disciplinary policy, business assessments and training sessions, the Catoni Group of Companies employees comprehend and comply with our work ethics principles. Beyond making commercial gains, our commitment to compliance will make a difference in the maritime and logistics industry.
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Quality Management Committed to service quality by establishing policies and procedures that uphold international standards.
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Health & Safety Management Our health and safety policy is fully focused on doing no harm to people and the environment.
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Sustainability With the responsibility to our communities, we manage the environmental impacts of our corporate activities.
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Ethics & Compliance Our sustainability approach can be summarised as strict adherence to all compliance policies and procedures.
Quality Management:
The Catoni Group of Companies has developed a quality management system which enables our employees to analyse and improve the practices to satisfy the needs and expectations of our customers, stakeholders and interested parties. We have a responsibility for delivering service quality at any time and any place by supporting our customers in setting up agency and logistics processes that comply with international standards and regulations.
Since 2013 without interruption, the Catoni Group of Companies has developed a quality management system which uses ISO 9001:2015 and ISO 10002:2018 as a framework that provides optimized, safe and sustainable logistics services to customers and partners. Our certifications are a testament to this continuous, evolving process.
ISO 9001:2015 Quality Management System
ISO 10002:2018 Customer Satisfaction Management System
Health & Safety Management:
At the Catoni Group of Companies, we always consider health and safety to be integral parts of our business management. We are committed to maintaining a safe and healthy working environment for our employees, contractors, partners, customers and the communities we operate in. We always take into consideration managing our activities in compliance with applicable international standards and regulations.
To achieve this objective we conduct our activities in such a way as to “far as reasonably practicable” proactively protect the health and safety of our employees and other people affected by our activities.
We are fully committed to arranging the work process in a way to ensure no harm to people and the environment resulting from its or contractors’ activities. With respecting our neighbours and contributing to the societies in which it operates, we are committing to use materials & energy efficiently to provide our services.
As a part of the management system, the Catoni Group of Companies pursues occupational health and safety management system and undertakes to fulfil its responsibilities in line with the company HSEQ policy.
ISO 45001: 2018 Occupational Health and Safety Management System
Sustainability:
Our purpose is to contribute to sustainable globalization through better balanced economic trade that fosters both economic and social development by reducing our environmental footprint of our own operations and that of our customers and partners.
We are committed to promoting and actively ensuring sustainable practices at all levels of the company by:
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Conducting our activities in full compliance with all international standards and regulatory requirements while observing the highest ethical standards.
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Calculating and evaluating the carbon footprint of our business activities and set reduction targets, seeking continual improvement to reduce carbon emissions against the targets set.
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Assisting our employees and third-party providers to be aware of the environmental impacts of their work activities through regular workshops.
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Waste management through reducing, re-using and recycling of resources and preventing pollution.
Our certified environmental management system provides a clear management framework to reduce our environmental impacts and demonstrates increased awareness of sustainable development. As a result of this, our management system assists our organisation to understand how significant aspects can be managed and set clear objectives to improve environmental performance.
ISO 14001:2015 Environmental Management System
Ethics & Compliance:
Compliance with international standards and regulations, as well as observing common rules of professional conduct is essential to our business. Our zero-tolerance approach to bribery and corruption aims to ensure that all our employees always act professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.
As the Catoni Group of Companies, we are fully committed to following the laws and regulations in all the countries where we operate. Our business activities are conducted in line with our extensive Code of Conduct which promotes ethical behaviour in all business interactions.
POL.QMS.CAT.001 Code of Conduct
Our Supplier Code of Conduct sets out the key principles of ethical conduct that you (as our partners or supplier) agree must be upheld when working with the Catoni Group of Companies. This guide sets out minimum requirements for our partners and select suppliers as decided by us to operate by responsible business principles in full compliance with all applicable laws and regulations.
Where the standards in this guide differ from local and national laws as well as international standards, we expect our suppliers to apply stricter standards. In the event of standards in this Code of Conduct conflicting with local and national laws and international standards, we encourage our suppliers to address such conflicts with us to jointly establish the most appropriate course of action.
POL.QMS.CAT.002 Supplier Code of Conduct
Social Governance:
The Catoni Group of Companies, and its subsidiaries are committed to achieving and maintaining the highest standards of openness, probity and accountability in the conduct of its business and affairs. We are also committed to ensuring concerns are treated seriously and handled and/or investigated in a manner that protects a whistleblower’s identity. Identification of concerns allows us to take appropriate action that could prevent further misconduct and limit potential financial, reputational and other impacts.
Our employees, business partners, contractors and all other interested parties can report existing or potential violations of our Code of Conduct or laws and regulations. The Catoni Group of Companies ensures that all investigations will be handled with absolute confidentiality
Honesty, Professionalism, and Transparency are our core values.
As a regional organisation, our business activities are conducted to the highest ethical standards. Integrity-centred corporate governance is key to becoming a trustworthy business partner.
We believe in the participation of women in the industry and are working towards a development strategy for the further recruitment and retention of women in our workforce.
We uphold to a gender-diverse workplace policy encouraging equality for both through fair practices whilst ensuring an effective workplace offence code at all times and placing equal importance in our selection process of business partners.
We operate with sustainable resources within our working environment.
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Human Rights We are committed to all human rights including child labour, forced labour, human trafficking and slavery.
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Labour Rights As a part of our integrity commitment, we are providing fair working conditions in full compliance with labour rights.
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Equality We are actively structuring an inclusive culture, where anyone belongs and where opportunity is equitable.
POL.QMS.CAT.005 Whistleblower Policy
Customer Satisfaction :
As Catoni Group of Companies is operating in the maritime and logistics sectors, we make customer satisfaction a major priority by adopting a customer-oriented approach and investment based on customer requests and feedback in order to provide better service with raising quality standards. Our certified Customer Satisfaction Management System works to identify customer needs and expectations and evaluates the services that our customers receive from Catoni Group.
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Customer Visits An annual visit programme is carried out in an effort to improve relations with customers and identify customer needs and expectations.
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Customer Satisfaction Surveys We periodically conduct a satisfaction survey to evaluate the quality level of our services and identify the general customer satisfaction status.
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Complaint Management With close follow-up.
For Suggestions and Comments, please contact:
+90 232 421 00 02 ext. 114 / hseq@catoni.com.tr
TAPA:
With goods travelling the globe for distribution, security is paramount – to protect both you and your customers. Over 90% of cargo losses reported to the TAPA EMEA Intelligence System (TIS) involve criminal attacks on vehicles.
Our fleet, supported by our logistics partners, allows us to offer point-to-point transport across Europe, Caucasia and Russia with the support of dedicated and approved partners to ensure the highest levels of security transport. Catoni Group is proud to be a TAPA TSR certified logistic company, which affirms our commitment to compliance, legislation, and regulations in operating a successful transport business that applies to all of our segments. This internationally recognized certificate guarantees the quality and security of the services provided and increases the efficiency of transportation processes.